Shipping, Returns & Exchanges
Our goal is to offer you the best shipping options, no matter where you live. Every day we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, quality check and packaging. Orders are either sent to our stores to process or from our HQ in Nashville, Tennessee. Orders will be processed 1-2 business days after the order is placed.
- Shipping time: This refers to the time it takes for items to be shipped from our stores or HQ to your doorstep. Need it in a hurry? We offer Over Night shipping as well as 1 and 2 day options. Standard shipping generally takes 1-5 business days but can take longer from time to time.
Returns and Exchanges
Online purchases made through SHOPMOLLYGREEN.COM are valid for exchange, credit, or refund within 30 days from the ship date.
Your packing slip and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to one of our stores. Refunds are only available for online purchases returned by mail.
Merchandise returned to any of our locations will be eligible for exchange or store credit towards the next purchase.
Items must be returned unwashed, unworn, undamaged and with tags attached. Jewelry (excluding earrings which are final sale) must be in its original packaging. All returned items must be accompanied by the original return form.
GIFT CARDS, E-GIFT CERTIFICATES, COSMETICS, UNDERWEAR, SELECT LINGERIE, SELECT SWIMWEAR, EARRINGS AND ONLINE ITEMS MARKED ‘FINAL SALE’ MAY NOT BE RETURNED OR EXCHANGED.
How to Make an Online Return by Mail
Please note that the return label is not prepaid, therefore, you will be responsible for the return shipping cost.
In addition, return shipping is non-refundable; unless you received damaged, defective, or wrong item(s).
Mail your online returns to the following address:
Attn: MG Web Department
2126 Abbott Martin Rd
Nashville, TN 37215
Please allow 2-3 weeks from the return ship date for your online account to be credited, and 1-2 billing cycles for the credit to appear on your statement. If you made your purchase using a gift card, e-gift certificate, or store credit, refunds will be issued to the original card that was used.
How to Return an Online Purchases to a Store
You must provide your invoice when returning merchandise to a store. You may return your merchandise to any Molly Green location for an exchange or store credit. Cash/Credit Refunds for online purchases are only processed when the merchandise is mailed to our Online Returns address within 30 days of ship date.
Gift cards, e-gift certificates, cosmetics, underwear, select lingerie, select swimwear, earrings, and online items marked as “Sale” are all FINAL SALE and may not be returned or exchanged.
What if I received something wrong in damaged condition?
BY MAIL | Exchanges by mail are only processed for damaged, defective, or wrong item(s) shipped.
Should you receive damaged, defective, or the wrong item(s), please return the merchandise to our Online Returns address above within 30 days from the ship date. We will refund the return shipping costs if a copy of the shipping receipt is attached to the Return Form. We recommend using a carrier service that provides tracking. Please note: only standard carrier services will be refunded.
To ensure proper processing, please select the appropriate Return Reason listed on your Return Form. In addition, please specify the damage, defect, or wrong item(s) on the Return Form. Upon receipt of your return, our Online Returns Department will inspect your merchandise. If you would like a replacement of the item(s), please write Exchange on the Return Form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. Returns must be unworn, unaltered, and unwashed with all tags attached.
IN STORES | Merchandise may be returned to any Molly Green store for an exchange or store credit towards your next purchase. Please visit our locations page to find a store near you. Returns must be unworn, unaltered, and unwashed with all tags attached.
Returns for Online Purchases Made with Gift Cards, E-Certificates or Store Credit
Refunds can only be made to the exact Gift Card, E-Gift Certificate or Store-Credit Voucher Card used for the original purchase. Please retain the Gift Card, E-Gift Certificate and/or Store Credit Card after your online purchase, for return refunds and future purchases.
How Can I Return Something I Purchased In-Store?
We will happily exchange your purchase for STORE CREDIT. Exchanges must be made within 30 days with receipt present. Items must be unworn and unwashed with original tags still attached. Markdown items will be FINAL SALE. Our exchange policy helps us keep prices low and style high. Thank you for your understanding and for shopping with us. We appreciate your business!