Our goal is to offer you the best shipping options, no matter where you live.
The time frame for order delivery is divided into two parts:
Online purchases made on SHOPMOLLYGREEN.COM are valid for exchange or in-store credit within 30 days from ship date.
Exchanges via mail must be initiated online via shopmollygreen.com/returns prior to being returned. You can also exchange/receive store credit at one of our store locations by providing the digital or paper invoice.
Items must be returned unwashed, unworn, undamaged and with tags attached. Jewelry must be on its original packaging . All returned items must be accompanied by the original return form.
GIFT CARDS, E-GIFT CERTIFICATES, COSMETICS, UNDERWEAR, SELECT LINGERIE, BODYSUITS, SWIMWEAR, EARRINGS AND ONLINE ITEMS MARKED ‘FINAL SALE’ MAY NOT BE RETURNED OR EXCHANGED.
Please follow link to initiate return, https://shopmollygreen.com/returns. Allow 1-2 business days once we receive and check in your return your store credit will be applied. In addition, return shipping is non-refundable; unless you received damaged, defective, or wrong item(s).
**Please note that the return label is prepaid, $5 will be deducted from your refund/credit to cover return shipping.
You must provide your invoice when returning merchandise to a store. You may return your merchandise to any Molly Green location for an exchange or store credit. Exchanges must be unworn, unaltered, and unwashed with all tags attached.
You can either bring the return to one of our store locations or fill out the Return Form HERE. If mailing, to ensure proper processing, please select the appropriate Return Reason. If you would like a replacement of the item(s), please give us a call so we can pull the item for you. We will ship a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. Returns must be unworn, unaltered, and unwashed with all tags attached.
Refunds can only be made to the exact Gift Card, E-Gift Certificate or Store-Credit Voucher Card used for the original purchase. Please retain the Gift Card, E-Gift Certificate and/or Store Credit Card after your online purchase, for return refunds and future purchases.
We will happily exchange your purchase for STORE CREDIT. Exchanges must be made within 30 days with receipt present. Items must be unworn and unwashed with original tags still attached. Markdown items will be FINAL SALE.
Our exchange policy helps us keep prices low and style high. Thank you for your understanding and for shopping with us. We appreciate your business!