Dear Molly Green friends,
As we approach new year, it's the perfect time to reflect on the incredible journey we've embarked on together over the years. I'm Brittany Hartwell, and along with my sister and hubby, I co-founded Molly Green back in 2011. Our mission from the beginning has been clear: to provide exceptional customer service and create more than just a shopping experience; we're here to build wardrobes and relationships.
Our incredible journey has brought us four delightful locations in Franklin and Nashville, Tennessee, with an exciting new Nashville store opening soon (spoiler alert – we've been there before!). As we celebrate this particular season, I want to take a moment to highlight the heart and soul of Molly Green – our incredible staff. I took some time today to read some of our Google and Yelp reviews, and it's just so fun to see the experience our team provides. These are just a few of the the standout reviews...it would take all day to share them all :)
Payton K. put it beautifully when she said,"The most lovely staff and best selection of pieces. It's like walking into a hug when you go into this store." These moments of warmth and connection truly define what we strive for at Molly Green. David's kind words about Amanda, Jillian, Andrea, and Sydney embody the values we hold dear: "I experienced the same kindness, expert product knowledge, and patience. I felt as if I belonged there."
This sense of belonging and comfort is something we hold dear, and we're thrilled to have created this atmosphere for our valued customers. Kristen D. shared a heartwarming experience: "The kindest associate greeted me. She was welcoming and made me feel so comfortable." Kristen, we're thrilled that you found unique pieces and appreciated our offer to ship them home for free. It's gestures like these that bring us joy. Anita D. beautifully described her visit: "The moment I walked through the door, I was greeted by one of the adorable staff members. Amiable ladies who are there to be helpful, not just to make sales."
At Molly Green, we're passionate about providing excellent service and curating fashion that speaks to your style.Anna B. highlighted her recent visit: "It's always a lovely time, can't wait to come back!" The feeling is mutual, Anna. We're delighted that Hallie's assistance made your visit memorable.
Celie M. touched our hearts when she shared her experience as a plus-sized shopper: "The ladies working there were AMAZING. They made me feel so comfortable to be there, and it really seemed like they actually cared." Celie, we're grateful for your kind words and thrilled you found a comfy top to love.
Brittany R. wrote, "I have been to this store probably 5-8 times now over several months, and each time, the staff has been very kind, helpful, and attentive. They've always offered to start me in a fitting room, get another size, etc., and seem happy to help. I love shopping here because they have super cute clothes but the kind service is what makes a difference." This is the type of comment we see often from our local clients. I will never take it for granted!
Our commitment to excellence doesn't stop at public reviews. We have mystery shoppers visiting our stores monthly, and their anonymous feedback is invaluable. One recent comment about our store manager, Allison, at Cool Springs stood out this month: "The standard of service was above average. It was phenomenal; it was as if I was shopping with my best friend." This comment sings of our team's spirit for service-and Allison's bright light of a personality!
At Molly Green, we're more than a clothing boutique; we're a community of passionate individuals dedicated to making your shopping experience extraordinary. We're here to listen, assist, and provide a warm and welcoming atmosphere for everyone who walks through our doors.
As we approach the new year, I want to thank our incredible team for their unwavering dedication and our cherished customers for your continued support. Your trust and loyalty are the greatest gifts we could ask for.
May your holiday season be filled with joy, love, and the warmth of shared moments. We can't wait to see you at Molly Green soon!
Warmest wishes,
Brittany Hartwell Co-founder, Molly Green
P.S. Stay tuned for the announcement of our new Nashville location! We can't wait to share this exciting chapter with you.